Preguntas frecuentes

Preguntas y respuestas generales

¿Cuánto tiempo llevas en el negocio?

Since 2011.
We started DaBella in 2011 and now have more than 63 offices throughout the United States. As the leading home improvement company in the region, we have exclusive deals with leading American manufacturers. These include roofing products from GAF®, siding by James Hardie® and Alside®, windows by AMI Preservation®, and baths and showers by Sentrel Bath Systems®.

¿Mi proyecto requerirá un permiso de construcción?

La mayoría de los proyectos no requieren permiso.
En caso de que sea necesario, el propietario será responsable del coste de su obtención. Determinaremos si es necesario un permiso y le asesoraremos sobre sus opciones.

¿Cuánto tiempo tardará mi proyecto en completarse?

It varies.
Factors like project size, the install season and the amount of customization required will ultimately determine your timeline. Once your project is scoped, your Project Coordinator will provide you with an install timeline.

¿Tendré que estar en casa mientras se hace el trabajo?

If your project is inside—like a bath or shower replacement—YES.
Someone needs to be available to let the contractors into the house. We also suggest that a homeowner be available during the project in case the contracting team has any questions.

¿Quién hará el trabajo? ¿Están calificados?

We will assign your project a dedicated contracting crew.
Whether you’re replacing your roof, siding, windows, or bath, DaBella uses only trained installers who maintain manufacturer partners’ high quality standards.

¿Con quién debo contactar si tengo preguntas durante un proyecto activo?

Your Project Coordinator.
If you have questions during installation, your Project Coordinator will be the one to answer them. Find your Local Office Info.

¿Qué información necesitas de mí para empezar?

Not much.
Once we understand your goals for your home and you’d like to proceed, we’ll ask for additional information. Then we can schedule an in-person meeting to take measurements, explain your options, and provide you with a quote on the spot.

¿Cobra por los presupuestos o estimaciones?

No.
In-person consultations and quotes are always free. Call 1-844-322-3552 or email us to schedule an in-person consultation and receive a quote for your project.

Preguntas y respuestas sobre tejados

¿Tendrá mi nuevo techo un programa de mantenimiento?

Yes, but nothing too difficult.

We recommend you maintain records and conduct routine inspections to assure everything is working properly, but the GAF® roofs we install have the best warranty protection afforded by the Silver Pledge System Warranty at no additional cost to you. View Location Warranty Options.

¿Tendrá mi techo una garantía?

Yes.

Every DaBella roof comes with GAF’s Silver Pledge warranty—at no additional cost to you. Homeowners have the option of purchasing the Golden Pledge warranty.

¿Mi proyecto requerirá un permiso de construcción?

Most projects don’t require a permit.

In the event one is necessary, the homeowner will be responsible for the cost of obtaining it. We’ll determine if a permit is necessary and advise you on your options.

¿Cómo se deshará de los materiales arrancados de mi techo?

Your DaBella team will dispose of any materials removed from your old roof.

During the process, they’ll work with you on where to place materials for disposal, where new materials are staged and where to park vehicles.

Do DaBella estimates include removal of the old roof?

Yes.

Our project estimates include the removal of the old roof.

¿Quién hará el trabajo? ¿Están calificados?

We will assign your project a dedicated contracting crew.

Whether you’re replacing your roof, siding, windows, or bath, DaBella uses only trained installers who maintain manufacturer partners’ high quality standards.

¿Es una parada en el tejado una opción?

It can be, yes.

But a roofing layover—or layering—is a temporary solution and may end up causing damage to your roof. In our experience, layering can invite problems like moss that will damage both the old and new shingles. In the end, this could cost you more than if you were to install a quality new roof.

¿Qué materiales para el techo recomienda?

Your DaBella team will dispose of any materials removed from your old roof.

During the process, they’ll work with you on where to place materials for disposal, where new materials are staged and where to park vehicles.

¿Qué productos de techado utiliza DaBella?

GAF®, exclusively.

DaBella is a GAF-certified Master Elite® partner, an industry leader in producing quality, innovative roofing materials. Choose DaBella, a locally focused, family-owned business, providing superior products for your home.

¿Cuál es el material de cubierta más rentable?

Asphalt shingles are widely regarded as the most cost-effective roofing material.

They offer a balance of affordability, durability, and ease of installation, making them a popular choice for many homeowners.

Solar Shingles Q&A

Do solar shingles replace my entire roof?

Not necessarily, but they are part of a complete system.

We install the Timberline Solar™ energy-producing shingles on the areas of your roof with the best sun exposure. For the rest of the roof, we use matching, high-quality GAF asphalt shingles. Because they are designed to work perfectly together, the result is one unified, watertight roofing system that looks great from the curb.

Will Timberline Solar™ actually save me money on my energy bills?

Yes, it is designed to offset your electricity costs.

By generating your own clean energy right from your roof, you can reduce your reliance on the grid. Your exact savings will depend on your local utility rates, your household’s energy usage, and how much direct sunlight your roof receives throughout the day.

Are there tax incentives for installing a solar roof?

Absolutely.

Many homeowners qualify for the federal solar Investment Tax Credit (ITC), which can significantly reduce the overall cost of your new roof and solar system. Depending on where you live, there may also be additional state or local incentives available. (Note: We always recommend consulting a licensed tax professional to understand exactly what you qualify for).

What kind of warranty covers a solar roof?

A single, comprehensive warranty.

One of the biggest headaches of traditional solar panels is dealing with two separate warranties—one for the roof and one for the panels. Because Timberline Solar™ is a complete system installed by DaBella, it is backed by an industry-leading, single-source warranty from GAF that covers both the roofing materials and the solar components.

How durable are solar shingles compared to a regular roof?

They are built to be a roof first.

Before generating any power, Timberline Solar™ shingles are engineered to protect your home. They are designed to withstand harsh elements, shed water effectively, and stand up to high winds just as reliably as traditional premium asphalt shingles.

Do DaBella estimates include the removal of my old roof?

Yes.

Our comprehensive project estimates include the complete tear-off and removal of your old roofing materials, ensuring your new Timberline Solar™ system is installed on a clean, structurally sound deck.

Preguntas y respuestas sobre revestimientos

¿Tendrá mi revestimiento una garantía?

Yes.

Every DaBella siding project comes with either James Hardie or Alside’s industry-leading warranty. The warranty options vary, depending on which manufacturer and product is chosen. For more information visit Warranties.

¿Cómo sé si necesito reemplazar mi revestimiento?

DaBella can help.

It’s best to have a DaBella expert look at the condition of your siding to determine if it needs to be replaced. Some common signs that you may need to replace your siding are cracking, color fading, rotting or any other visible damage. Schedule an Inspection.

¿Cómo debo limpiar o mantener mi nuevo revestimiento? ¿Con qué frecuencia debo hacerlo?

Siding doesn’t require much maintenance.

An occasional cleaning every 6 to 12 months will help maintain its quality appearance. We don’t recommend cleaning your siding with a pressure washer because it can cause damage. Instead, use a soft, medium bristle brush (non-metal) to remove dirt and debris.

Además del revestimiento en sí, ¿qué más reemplazarás?

Every project is different.

DaBella experts will provide a quote that includes everything that they determine should be replaced, including, if necessary, trim, soffit work, eaves, etc. Please notify our experts of anything you think may need replacement so they can best advise you.

No veo ningún problema con mi revestimiento, pero es viejo. ¿Debería revisarlo?

Every project is different.

DaBella experts will provide a quote that includes everything that they determine should be replaced, including, if necessary, trim, soffit work, eaves, etc. Please notify our experts of anything you think may need replacement so they can best advise you.

¿Por qué querría un nuevo revestimiento cuando puedo repintar el viejo?

Hidden damage.

Problems that come with old siding, like rot and mold, are likely getting worse under the surface—even though your siding may look nice on the outside. Additionally, with our fade-resistant siding in a number of colors and styles, you won’t have to ever worry about painting your siding again.

¿Qué productos de revestimiento utiliza?

Productos de revestimiento James Hardie® y Alside®. Vea la ubicación de nuestra oferta de productos y opciones de revestimiento en: Servicios de revestimiento.

Preguntas y respuestas sobre Windows

¿Mis ventanas tendrán garantía?

Yes.

With a lifetime limited transferable warranty, Glasswing® windows provide functional beauty and maintenance-free use that you can rely on season after season.

¿Tengo que instalar las nuevas ventanas yo mismo?

No.

DaBella’s installers are trained to install your custom windows. While other window companies may charge you extra for installation, we clearly include it in our initial quote.

¿Puedo esperar un ahorro de energía de mis nuevas ventanas?

Yes.

As much as 30% of the energy used to heat and cool your house can be lost through poorly insulated windows. We can help you choose and install the perfect windows for beauty and energy efficiency.

¿La eliminación de mis ventanas actuales está cubierta por el precio del proyecto?

Typically, yes.

We’ll provide you a clear, detailed quote that includes line items like removal of the old windows. Our representative will walk you through these options at your in-person consultation.

¿Puedo hacer coincidir el estilo de mis ventanas con el diseño de mi casa?

Typically, yes.

With our extensive selection of window styles, we’ll do all that we can to design a window that best fits your home.

¿Cómo sé que mis ventanas necesitan ser reemplazadas?

DaBella can evaluate for you.

Our experts can inspect your windows to determine if they need replacement and provide you with a quote. You may need to replace your windows if they’re damaged, warped or broken, you want to reduce your energy bill, your home needs a makeover, or your home was affected by a serious storm.

¿Hay alguna diferencia entre las ventanas hechas a medida y las ventanas prefabricadas en una tienda de suministros para edificios?

Yes, quality.

Replacement windows vary significantly in construction and quality. We’ve partnered with the best in the industry, so you can trust the quality of your windows to provide year-round beauty, comfort and energy efficiency.

¿Cuáles son los beneficios de unas mejores ventanas?

Premium products like Glasswing® vinyl windows provide benefits like energy efficiency and cost savings, improved comfort, reduced condensation, increased light and improved view, reduced fading.

Aunque sólo quiero reemplazar el vidrio de mi ventana, ¿por qué debería considerar el reemplazo de la ventana?

Savings and efficiency.

Energy-saving windows have argon gas between the panes to increase energy efficiency. With age, the seals fail and the gas escapes. A longer-term, more energy-efficient solution is to replace the window itself, saving you money over time.

¿Qué puedo hacer con las ventanas que se empañan por dentro?

Sadly, not much.

As window seals fail over time, dirt, dust and other particles get trapped between the panes. Our experts can inspect your windows for free to determine whether or not your windows require replacement. Schedule a Consultation.

¿Qué opciones de ventana ofrece?

DaBella offers Glasswing®, and Fairfield® vinyl replacement windows.

We have a variety of window styles to choose from—whether single or double hung, swing or clean—and custom fit our extensive selection of windows to your home.

Baños Preguntas y respuestas

¿Qué limpiadores pueden utilizarse en las bañeras acrílicas?

Los productos de limpieza para su bañera acrílica deben ser limpiadores no abrasivos y suaves que no deterioren su bañera. Los productos de limpieza que deben utilizarse son:

  • Un cepillo de cerdas suaves, o un paño de rizo o una esponja suave serán perfectos para raspar la suciedad y los restos de jabón.
  • Líquido lavavajillas como Dawn® Ultra Dishwashing liquid.
  • Iron Out® Removedor de óxido.
  • Limpiador multiuso Fórmula 409
  • Limpiador de baños y cocinas CLR
  • Limpiador de baños Lysol® Power
  • Tilex® Spray
  • Lime Away® Spray
  • Fabuloso®.
  • Green Works® (Trabajos Verdes)
  • Spray Spic & Span
  • Pine Sol®.
  • Simple Green®.
¿Qué no utilizar para limpiar una bañera acrílica?
  • No utilices ningún tipo de cepillo de lana de acero ni esponjas. Estos productos de limpieza son demasiado ásperos para su bañera y podrían crear arañazos.
  • No utilices productos con amoníaco o lejía. Estos productos químicos descomponen el acrílico con el tiempo y causan grandes daños.
  • No utilices limpiadores que utilicen aerosoles. Este tipo de productos también rompen el material acrílico.
  • No utilice productos para diluir la pintura, ya que son muy perjudiciales para su bañera acrílica.
¿Tendrá mi baño o mi ducha de repuesto una garantía?

Yes.

DaBella installed Sentrel Bath Systems Remodel are available with the best warranty in the industry, protecting your bathroom’s value and your peace of mind.

¿Qué opciones de baño y ducha ofreces?

DaBella proudly partners with American-made Sentrel Bath Systems®.

We install new bath, bath conversion and shower areas with improved performance and updated safety and style. They’re easy to clean and built to last a lifetime, adding value to your home.

¿Trabajas en otras partes del baño?

DaBella sólo se especializa en sistemas de reemplazo de baño y ducha en este momento.

¿Podré usar mi baño inmediatamente después de que sea instalado?

It’s best to wait a short while.

We recommend waiting 24 hours before using your new bath or shower. This allows the caulking and seals to cure and settle.

Mi casa sólo tiene un baño. ¿Cuánto tiempo tardará el reemplazo de la bañera o la ducha?

Not long.

DaBella’s trained installers are experts. Installation typically only takes 24 hours, so it shouldn’t disrupt much of your daily routine.

¿Por qué reemplazar mi bañera cuando puedo regularizarla o reacondicionarla en su lugar?

To avoid future problems.

Refinishing your bath or shower may be less expensive, but it’s usually only a temporary fix. A full replacement will provide you with a beautiful, low-maintenance bath or shower for that will last for many years.

Walk-in Tubs

Walk-in Tubs Q&A

Will my walk-in tub have a warranty?

Yes.

Every American Tubs walk-in bath installed by DaBella comes with a robust lifetime limited warranty, ensuring unmatched assurance on the craftsmanship, shell, and parts. For more information about American Tub warranties visit https://americantubs.com/warranty/.

Do DaBella estimates include the removal of my old bathtub?

How do I know if my bathroom is big enough for a walk-in tub?

DaBella can. help.

Our walk-in tubs come in a variety of sizes, including a Compact Series for smaller spaces and extension kits to seamlessly fit standard 60″ openings. We will measure your space during the free estimation to find the perfect fit.

What therapeutic options are available?

You can choose from air massage, hydro massage, or a dual system. Additional options include heated seats, neck rest spa pillows, chromotherapy lighting, and aromatherapy for a complete spa experience.

Canales

Gutters Q&A

How do I know if my gutters need to be replaced?

Look for leaks, sagging, and pooling water. 

If you notice water spilling over the edges during heavy rain, visible rust or cracks, or if the gutters are pulling away from your roofline, it is time for a replacement. Additionally, if water is pooling near your foundation rather than draining away, your system is failing to protect your home.

Are seamless gutters really better than traditional sectioned gutters?

Yes, they drastically reduce the chance of leaks.

Traditional gutters are pieced together, leaving seams that can weaken, rust, and leak over time. Seamless gutters are custom-measured and cut on-site from a single piece of heavy-duty material. Because there are no seams along the main stretches, the structural integrity is much higher, and water flows without interruption.

How often do I need to clean my gutters?

It depends on your tree coverage, but generally twice a year. 

For standard gutters, homeowners typically need to clean them out in the spring and late fall to prevent clogs from leaves and debris. However, upgrading to a premium gutter cover system can eliminate this dangerous chore entirely by keeping debris out while letting water flow freely.

Do new gutters actually protect my roof and foundation?

They are your home’s most important water management system.

Gutters do much more than keep water off your head. A properly pitched, clog-free system prevents water from backing up under your roof shingles (which causes rot) and channels water away from your home’s base, preventing foundation cracks, flooded basements, and landscape erosion.

Do your estimates include the removal of my old gutter system?

Yes, it is a complete replacement service.

Our project estimates include the safe tear-off and disposal of your old, failing gutters. We ensure the fascia board is properly inspected before installing your new, custom-fit seamless system.

Can I install gutter covers on my existing gutters?

In some cases, yes. 

If your current gutters are relatively new, structurally sound, and pitched correctly, we can often install premium gutter covers over them. During your free inspection, our team will evaluate your existing system to determine if covers alone are sufficient or if a full replacement is the safer, more cost-effective long-term solution.

Preguntas y respuestas sobre finanzas

¿Son los préstamos para mejoras en el hogar deducibles de impuestos?

We recommend contacting a tax expert for this information.

We work with many financing companies and rules and regulations may vary greatly from state to state.

Si no quiero pedir un préstamo, ¿cuáles son mis otras opciones?

Algunos de nuestros clientes optan por no participar en nuestras opciones de financiación. Nuestros expertos pueden proporcionarle otras soluciones que se ajusten a sus necesidades.

¿Puedo consolidar este préstamo con mi hipoteca o cualquier otro préstamo?

That may be an option, yes.

If you have a previous loan with DaBella, it may be possible. If you want to include this in a personal loan, you will have to contact that lender to see what options are available.

¿Y si ya estoy preaprobado por mi institución financiera?

Great!

Let your DaBella sales representative know so we can include it in your information.

¿Qué factores influyen en el pago mensual?

Varía.

A number of factors may determine your exact monthly payment, such as credit history and credit score, down payment and how many months you will be financing for.

¿Qué tasas de financiación están disponibles?

Varía.

A number of factors may determine your exact monthly payment, such as credit history and credit score, down payment and how many months you will be financing for.

He tenido problemas de crédito en el pasado. ¿Qué puede hacer DaBella por mí?

We work to secure affordable payment plans that fit all types of budgets.

Puede solicitar financiación para casi cualquier tipo de proyecto, grande o pequeño. Si te resulta difícil afrontar un proyecto de una sola vez, un plan de pagos puede distribuir la carga a lo largo del tiempo.

¿Qué necesitas de mí para solicitar un préstamo?

Fill out our simple application.

In most cases, we get instant approvals from one of our financing company partners. Once the paperwork is finalized, we can start on your project. With financing in place, there is nothing left to do but schedule your project and start building quality in your home.

¿Qué pasa si mi solicitud de préstamo es rechazada?

Recibirá una carta por correo del prestamista explicando la razón de su decisión y las opciones para obtener una copia gratuita de su informe de crédito.

¿Puedo obtener una pre-aprobación antes de mi estimación?

Sadly, no.

With the different factors that go into the loan application, we prefer to assess the project first to see which loan option best matches your needs. We find that this route is the most time efficient and helps to minimize confusion.

¿Qué pasa si no me aprueban lo suficiente para financiar mi proyecto?

Podemos sugerir alternativas para encontrar un proyecto que se ajuste a su presupuesto.

¿Cuál será mi calendario de pagos?

Varía.

Our financing partners offer a variety of payment options to meet your specific needs, including financing and exclusive deals available only with DaBella. Contact Us to work out a plan that works for you.

¿Cuánto tiempo se tarda en ser aprobado?

It depends.

In most cases, however, we can get instant approval from one of our financing company partners. We work to get your approvals quickly and easily.

¿Qué tipos de préstamos están disponibles?

It depends.

Our partners offer different loans for different situations including standard loans, deferred payments and low-interest or no-interest options based on approved credit.

¿Ofrece financiación?

Our partners offer financing options.

DaBella facilitates a connection to various financing partners. Financing is available for almost any project, even if your credit is less than perfect. We have long-standing relationships with our financing partners and we’ll work to get you an affordable payment plan to fit your budget.

Preguntas y respuestas sobre la garantía

¿Qué garantías ofrece?

The industry’s best.

DaBella offers some of the industry’s leading warranties through our partnerships with premium manufacturers like GAF®, James Hardie®, Alside®, AMI Preservation® and Sentrel Bath Systems®. For more information, visit Warranties for more information.

¿Tengo que hacer algo para que la garantía surta efecto?

Every warranty is different.

Our experts will provide you all the information you need to ensure your warranty takes effect when the job is complete. Contact DaBella’s customer service team at 1-855-322-3552 (1-855-DaBella) for more information or visit Warranties.

¿Cuánto cuesta la garantía?

Warranties vary by manufacturer and product.

In some cases, the warranty comes standard with the product. Our DaBella experts will help you choose the right product and warranty to meet your needs.

¿Dónde puedo encontrar más información sobre mi garantía?

Para consultas específicas, póngase en contacto con el equipo de atención al cliente de DaBella llamando al 1-855-322-3552 (1-855-DaBella). Para obtener más información, visite Garantías para obtener información general sobre la garantía.

¿Cuánto tiempo se tarda en presentar una reclamación sobre mi garantía?

Varía.

Each claim will depend on your situation. We recommend you contact our customer service team at 1-855-322-3552 (1-855-DaBella) to best determine how we can help.

¿Con quién me pongo en contacto si necesito hacer una reclamación sobre mi garantía?

Please reach out at 1-855-322-3552 (1-855-DaBella) or fill out our online warranty claim form.