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Sean, Customer Service

Frequently Asked Questions

General Q&A

How long have you been in business?
Since 2011. We started DaBella in 2011 and now have more than 51 offices throughout the United States. As the leading home improvement company in the region, we have exclusive deals with leading American manufacturers. These include roofing products from GAF®, siding by James Hardie® and Alside®, windows by AMI Preservation®, and baths and showers by Sentrel Bath Systems®.
Will my project require a building permit?
Most projects don’t require a permit. In the event one is necessary, the homeowner will be responsible for the cost of obtaining it. We’ll determine if a permit is necessary and advise you on your options.
How long will my project take to complete?
It varies. Factors like project size, the install season and the amount of customization required will ultimately determine your timeline. Once your project is scoped, your Project Coordinator will provide you with an install timeline.
Will I need to be home while the work is being done?
If your project is inside—like a bath or shower replacement—YES. Someone needs to be available to let the contractors into the house. We also suggest that a homeowner be available during the project in case the contracting team has any questions.
Who will do the work? Are they qualified?
We will assign your project a dedicated contracting crew. Whether you’re replacing your roof, siding, windows, or bath, DaBella uses only factory-trained installers who maintain manufacturer partners’ high quality standards.
Who should I contact with questions during an active project?
Your Project Coordinator. If you have questions during installation, your Project Coordinator will be the one to answer them. Find your Local Office Info.
What information do you need from me to start?
Not much. Once we understand your goals for your home and you’d like to proceed, we’ll ask for additional information. Then we can schedule an in-person meeting to take measurements, explain your options, and provide you with a quote on the spot.
Do you charge for quotes or estimates?
No. In-person consultations and quotes are always free. Call 1-844-322-3552 or email us to schedule an in-person consultation and receive a quote for your project.

Roofing Q&A

Will my new roof have a maintenance program?
Yes, but nothing too difficult. We recommend you maintain records and conduct routine inspections to assure everything is working properly, but the GAF® roofs we install have the best warranty protection afforded by the Silver Pledge System Warranty at no additional cost to you. View Location Warranty Options.
Will my roof have a warranty?
Yes. Every DaBella roof comes with GAF’s Silver Pledge warranty—at no additional cost to you. Homeowners have the option of purchasing the Golden Pledge warranty.
How will you dispose of any materials torn off my roof?
Your DaBella team will dispose of any materials removed from your old roof. During the process, they’ll work with you on where to place materials for disposal, where new materials are staged and where to park vehicles.
Do DaBella’s quotes include removal of the old roof?
Yes. We’ll provide you a detailed quote that includes removal of the old roof.
Is a roofing layover an option?
It can be, yes. But a roofing layover—or layering—is a temporary solution and may end up causing damage to your roof. In our experience, layering can invite problems like moss that will damage both the old and new shingles. In the end, this could cost you more than if you were to install a quality new roof.
What roofing materials do you recommend?
Our roofing experts will carefully evaluate your roof in terms of area, layout, slope, exposure and architecture to determine the best roofing material for your project. We’ll present you with the options during our in-person meeting.
What roofing products does DaBella use?
GAF®, exclusively. DaBella is a GAF-certified Master Elite® partner, using American-made products and factory-trained installers. A top-rated GAF® roof will build quality in your home and add lasting value. View Location roofing services.
What is the most cost-effective roofing material?
Asphalt shingles are widely regarded as the most cost-effective roofing material. They offer a balance of affordability, durability, and ease of installation, making them a popular choice for many homeowners.

Siding Q&A

Will my siding have a warranty?
Yes. Every DaBella siding project comes with either James Hardie or Alside’s industry-leading warranty. The warranty options vary, depending on which manufacturer and product is chosen. For more information visit Warranties.
How do I know if I need to replace my siding?
DaBella can help. It’s best to have a DaBella expert look at the condition of your siding to determine if it needs to be replaced. Some common signs that you may need to replace your siding are cracking, color fading, rotting or any other visible damage. Schedule an Inspection.
How should I clean or maintain my new siding? How often do I need to do this?
Siding doesn’t require much maintenance. An occasional cleaning every 6 to 12 months will help maintain its quality appearance. We don’t recommend cleaning your siding with a pressure washer because it can cause damage. Instead, use a soft, medium bristle brush (non-metal) to remove dirt and debris.
Besides the siding itself, what else will you replace?
Every project is different. DaBella experts will provide a quote that includes everything that they determine should be replaced, including, if necessary, trim, soffit work, eaves, etc. Please notify our experts of anything you think may need replacement so they can best advise you.
I don’t see any problems with my siding, but it’s old. Should I get it checked?
Yes. By the time you start to see problems like cracking, dry rot, or mold, it may be too late. Call DaBella at 1-844-322-3552 so we can examine the condition of your siding and advise you on your options.
Why would I want new siding when I can just repaint the old siding?
Hidden damage. Problems that come with old siding, like rot and mold, are likely getting worse under the surface—even though your siding may look nice on the outside. Additionally, with our fade-resistant siding in a number of colors and styles, you won’t have to ever worry about painting your siding again. View Location Siding Services.
What siding products do you use?
James Hardie® siding and Alside® siding products. View Location our siding product offering and options at: Siding Services.

Windows Q&A

Will my windows have a warranty?
Yes. With a lifetime limited transferable warranty, AMI Preservation® windows provide functional beauty and maintenance-free use that you can rely on season after season. For more information visit Warranties.
Do I have to install the new windows myself?
No. DaBella’s installers are factory trained to install your custom windows. While other window companies may charge you extra for installation, we clearly include it in our initial quote.
Can I expect energy savings from my new windows?
Yes. As much as 30% of the energy used to heat and cool your house can be lost through poorly insulated windows. We can help you choose and install the perfect windows for beauty and energy efficiency. Get a Quote today.
Is disposal of my current windows covered in the price of the project?
Typically, yes. We’ll provide you a clear, detailed quote that includes line items like removal of the old windows. Our representative will walk you through these options at your in-person consultation.
Can I match the style of my windows to the design of my house?
Yes. With our extensive selection of window styles, we’ll do all that we can to design a window that best fits your home. Call DaBella at 1-844-322-3552 so we can advise you on your options.
How do I know my windows need to be replaced?
DaBella can evaluate for you. Our experts can inspect your windows to determine if they need replacement and provide you with a quote. You may need to replace your windows if they’re damaged, warped or broken, you want to reduce your energy bill, your home needs a makeover, or your home was affected by a serious storm.
Is there really difference between custom windows and ready-made windows at a building supply store?
Yes, quality. Replacement windows vary significantly in construction and quality. We’ve partnered with the best in the industry, so you can trust the quality of your windows to provide year-round beauty, comfort and energy efficiency.
What are the benefits of better windows?
Premium products like AMI Preservation® windows provide benefits like energy efficiency and cost savings, improved comfort, reduced condensation, increased light and improved view, reduced fading.
Even though I only want to replace the glass in my window, why should I instead consider a window replacement?
Savings and efficiency. Energy-saving windows have argon gas between the panes to increase energy efficiency. With age, the seals fail and the gas escapes. A longer-term, more energy-efficient solution is to replace the window itself, saving you money over time.
What can I do about windows that fog inside?
Sadly, not much. As window seals fail over time, dirt, dust and other particles get trapped between the panes. Our experts can inspect your windows for free to determine whether or not your windows require replacement. Schedule a Consultation.
What window options do you offer?
DaBella offers AMI Preservation®, and Alside® Sheffield® and Mezzo® windows. We have a variety of window styles to choose from—whether single or double hung, swing or clean—and custom fit our extensive selection of windows to your home. View Window Replacement Options.

Baths Q&A

What not to use to clean an acrylic tub?
  • Don’t use any kind of steel wool brushes or sponges. These cleaning products are too rough on your tub and could create scratches.
  • Don’t use ammonia or bleach products. These chemicals break down acrylic over time and will cause extensive damage.
  • Don’t use cleaners that use aerosol. These types of products also break down the acrylic material.
  • Don’t use Paint thinner products as these are very harsh on your acrylic tub.
What cleaners can be used on acrylic tubs?
Cleaning products for your acrylic bathtub should be non-abrasive and gentle cleaners that won’t deteriorate your tub. Cleaning products that should be used include:
  • A gentle bristled brush, or a terry cloth or a soft sponge will be perfect to scrape off dirt and soap scum.
  • Dishwashing Liquid such as Dawn® Ultra Dishwashing liquid.
  • Iron Out® Rust remover.
  • Formula 409® All-purpose Cleaner
  • CLR® Bath & Kitchen Cleaner
  • Lysol® Power Bathroom Cleaner
  • Tilex® Spray
  • Lime Away® Spray
  • Fabuloso®
  • Green Works®
  • Spic & Span® spray
  • Pine Sol®
  • Simple Green®
Will my bath or shower replacement have a warranty?
Yes. DaBella installed Sentrel Bath Systems Remodel are available with the best warranty in the industry, protecting your bathroom’s value and your peace of mind.
What bath and shower options do you offer?
DaBella proudly partners with American-made Sentrel Bath Systems®. We install new bath, bath conversion and shower areas with improved performance and updated safety and style. They’re easy to clean and built to last a lifetime, adding value to your home. See the Bath Replacement Options.
Do you work on other parts of the bathroom?
DaBella only specializes in bath and shower replacement systems at this time.
Will I be able to immediately use my bathroom after it’s installed?
It’s best to wait a short while. We recommend waiting 24 hours before using your new bath or shower. This allows the caulking and seals to cure and settle.
My home only has one bathroom. How long will a bath or shower replacement take?
Not long. DaBella’s factory-trained installers are experts. Installation typically only takes 24 hours, so it shouldn’t disrupt much of your daily routine.
Why replace my bathtub when I can reglaze or refinish it instead?
To avoid future problems. Refinishing your bath or shower may be less expensive, but it’s usually only a temporary fix. A full replacement will provide you with a beautiful, low-maintenance bath or shower for that will last for many years.

Finance Q&A

Are home improvement loans tax deductible?
We recommend contacting a tax expert for this information. We work with many financing companies and rules and regulations may vary greatly from state to state.
If I don’t want to take out a loan, what are my other options?
Some of our customers opt out of our financing options. Our experts can provide you with other solutions to fit your needs.
Can I consolidate this loan with my mortgage or any other loan?
That may be an option, yes. If you have a previous loan with DaBella, it may be possible. If you want to include this in a personal loan, you will have to contact that lender to see what options are available.
What if I’m already pre-approved from my financial institution?
Great! Let your DaBella sales representative know so we can include it in your information.
What factors impact a monthly payment?
It varies. A number of factors may determine your exact monthly payment, such as credit history and credit score, down payment and how many months you will be financing for.
What finance rates are available?
Contact DaBella at 1-844-322-3552 to discuss finance rates.
I’ve had credit problems in the past. What can DaBella do for me?
We work to secure affordable payment plans that fit all types of budgets. You can apply for financing for almost any type of project, big or small. If affording a project all at once is a strain, a payment plan can spread the burden out over time.
What do you need from me to apply for a loan?
Fill out our simple application. In most cases, we get instant approvals from one of our financing company partners. Once the paperwork is finalized, we can start on your project. With financing in place, there is nothing left to do but schedule your project and start building quality in your home.
What if my loan application is declined?
You’ll receive a letter in the mail from the lender explaining the reason for their decision and the options to get a free copy of your credit report.
Can I get a pre-approval prior to my estimate?
Sadly, no. With the different factors that go into the loan application, we prefer to assess the project first to see which loan option best matches your needs. We find that this route is the most time efficient and helps to minimize confusion.
What if I am not approved for enough to fund my project?
We can suggest alternatives in order to find a project that will fit your budget.
What will my payment schedule be?
It varies. Our financing partners offer a variety of payment options to meet your specific needs, including financing and exclusive deals available only with DaBella. Contact Us to work out a plan that works for you.
How long does it take to get approved?
It depends. In most cases, however, we can get instant approval from one of our financing company partners. We work to get your approvals quickly and easily.
What types of loans are available?
It depends. Our partners offer different loans for different situations including standard loans, deferred payments and low-interest or no-interest options based on approved credit.
Do you offer financing?
Our partners offer financing options. DaBella facilitates a connection to various financing partners. Financing is available for almost any project, even if your credit is less than perfect. We have long-standing relationships with our financing partners and we’ll work to get you an affordable payment plan to fit your budget.

Warranty Q&A

What warranties do you offer?
The industry’s best. DaBella offers some of the industry’s leading warranties through our partnerships with premium manufacturers like GAF®, James Hardie®, Alside®, AMI Preservation® and Sentrel Bath Systems®. For more information, visit Warranties for more information.
Do I need to do anything for the warranty to take effect?
Every warranty is different. Our experts will provide you all the information you need to ensure your warranty takes effect when the job is complete. Contact DaBella’s customer service team at 1-855-322-3552 (1-855-DaBella) for more information or visit Warranties.
How much does the warranty cost?
Warranties vary by manufacturer and product. In some cases, the warranty comes standard with the product. Our DaBella experts will help you choose the right product and warranty to meet your needs.
Where can I find out more about my warranty?
For specific inquiries, contact DaBella’s customer service team at 1-855-322-3552 (1-855-DaBella). For more information, visit Warranties for general warranty info.
How long does it take to file a claim on my warranty?
It varies. Each claim will depend on your situation. We recommend you contact our customer service team at 1-855-322-3552 (1-855-DaBella) to best determine how we can help.
Who do I contact if I need to file a claim on my warranty?
Who do I contact if I need to file a claim on my warranty? Please reach out at 1-855-322-3552 (1-855-DaBella) or fill out our online warranty claim form.